HallCraft is looking to recruit a Service Advisor at our Cradley Heath headquarters.
This is an important role as we approach our 30th anniversary and prepare to build a state-of-the-art customer waiting area.
The role will include:
- Being present at the service reception desk during opening hours, ensuring that all customer queries – whether in person or on the telephone – are answered and dealt with immediately
- Ensuring customers are aware of service & repair work required on their vehicles in a professional and consultative manner
- Managing the customer experience from the initial enquiry right through to work completion
- Being responsible for daily diary bookings
- Providing advice on estimated costs for service & repairs at the enquiry stage
- Costing & selling additional work, appropriate to each customer’s needs during their visit using out eVHC system
- Advising on and managing timescales for vehicle collection, completion and delivery throughout the working day
- Managing courtesy car, collection & delivery bookings
- Preparing and presenting invoices following completion of work, ensuring all work has been carried out as detailed and charged for before obtaining payment in line with company procedures.
You should be:
- Smart in appearance, confident and well-mannered.
- Able to work in a team, and have excellent communication skills.
- Experienced enough to fully explain consistently and with integrity to customers the value of any additional work necessary.
Experience
- The ideal candidate will have experience in a Service Advisor role at an independent, national chain or from within a Dealership environment
- Familiar with and understanding electronic Vehicle Heath Checks (eVHC)
- Full UK Driving Licence
- The ability to work in a fast-paced environment
- Strong communication skills and the ability to build a strong relationship with both Customers and other members of staff
- Experience using 1link and or Gemini would be beneficial
- Computer Literate
- Systematic, highly organised with a keen eye for detail
Benefits:
- Competitive pay: £33000 per year.
- Company pension.
- Performance bonus.
- NO Saturdays
Email CV to james@hallcraft.co.uk
HallCraft Benefits
HallCraft provides good rates of pay, a generous holiday package, a modern, heated working environment, and access to a wide selection of diagnostic tools.
HallCraft provides fully funded training to help you grow and develop your full potential.
You will NOT have to work Saturdays.
We know that a well-looked-after, motivated workforce is central to delivering a great customer experience and, new members of our team will receive the same level of care as our customers, with great pay, holidays and benefits to match.
HallCraft has been providing MOT, servicing, and accident repairs for motorists in Cradley Heath, Stourbridge, Halesowen and Dudley for almost 30 years.
We provide a full range of services to local motorists, privately owned fleets, and national lease companies from our modern facility in Cradley Heath.
The HallCraft team works from a 6,200 sq ft premises with a large secure car park, reception area and stand-alone 1,700 sq ft body shop providing a full range of MOTs, Servicing and Accident Repairs.
We have developed a five-star reputation with our customers and employees, working as a team to deliver a fantastic customer experience and an enjoyable work-life balance.
If you are interested in any of the above and possess the following:
- Enthusiasm
- A positive attitude
- Passion for repairing motor vehicles
- Commitment to high-quality workmanship
- Motivation to deliver a great customer experience
……….then why wait to apply.
Successful applicants will be invited to start our interview process.
Email your CV to: james@hallcraft.co.uk
