HallCraft joined senior British motoring experts at the ARC360 Conference yesterday to discuss the future of vehicle repair and claims management.
The ARC360 Conference is one of the most prestigious events in the UK automotive calendar and brings together senior figures from the accident repair, insurance, vehicle manufacturing and technology sectors.
It is held annually at the British Motor Museum in Gaydon and provides valuable insights into the rapidly evolving future of vehicle repair and claims management.
That insight allows HallCraft to provide the very best care for customers and further develops direct relationships with insurers.
Challenges and Opportunities
“The ARC360 Conference focused on the major challenges and opportunities facing the industry today,” explained HallCraft founder James Hopcraft,
“Discussions ranged from electric vehicle repair processes and ADAS calibration requirements through to insurer collaboration, repair capacity, supply chain resilience and the increasing complexity of modern vehicles.
“There were featured speakers from major organisations including Admiral, esure<, Tesco Insurance & Money Services and Thatcham Research.
“We believe it’s important to attend these events to ensure HallCraft remains at the forefront of industry developments and that our customers continue to receive the highest standards of repair, customer care and technical expertise.
Independent Repair Specialists
“Modern vehicles are becoming increasingly sophisticated. Advanced driver assistance systems, electric drivetrains, connected vehicle technology and evolving manufacturer repair methods mean that independent repair specialists must constantly invest in knowledge, equipment and processes.”
The ARC360 Conference highlights the collaboration between repairers, insurers and technology providers when it comes to delivering safe, efficient and manufacturer-compliant repairs.
Understanding insurer priorities around repair quality, turnaround times, sustainability, and customer communication allows HallCraft to continually refine its own approach for the benefit of customers.
Repair Process
“It was interesting to hear about the growing impact of electric vehicles and advanced safety systems on the repair process with sessions led by experts from Thatcham Research,” James added.
“They were examining how repairers must adapt to new technologies and increasingly complex repair methodologies.
“Another theme was the importance of future-proofing the repair industry through investment in people, training and operational excellence, areas HallCraft has always prioritised.
“These industry-leading conferences enable HallCraft to benchmark ourselves against the best in the industry whilst identifying opportunities to further improve customer experience and repair efficiency.”
ARC360 Conference
HallCraft works directly with insurers on behalf of their customers, whether that be on behalf of fleet operations or private vehicle owners, and the ARC360 Conference reinforced the importance of transparency, communication and trust within the claims and repair journey
As vehicle technology and customer expectations continue to evolve, HallCraft remains committed to investing in innovation, training and industry collaboration — ensuring customers benefit from safe, high-quality repairs backed by the latest knowledge and best practices across the accident repair sector.
* Talk to the HallCraft team about your vehicle repair, accident damage or insurance claim and let our team take the stress out of the situation and get your vehicle back on the road without delay on 01384 561 122 or by clicking this link.
